How We Do Things
Shipping:
We go to great lengths to make sure the artwork arrives in perfect condition. However,
if an item should arrive damaged, we will replace it A.S.A.P. If an item arrives damaged, please just contact us by phone or email, and we will give you instructions on getting a free replacement. We endeavor to ship all orders within 3 to 5 business days of order date. If the ship day is going to be any further out than 5 business days, we will contact you immediately. Once your order is shipped, you will be emailed tracking information on the shipment. (Note: if you are having GG make you a custom piece, not offered on our website, your piece will typically ship in about 14 days from order date.)
We go to great lengths to make sure the artwork arrives in perfect condition. However,
if an item should arrive damaged, we will replace it A.S.A.P. If an item arrives damaged, please just contact us by phone or email, and we will give you instructions on getting a free replacement. We endeavor to ship all orders within 3 to 5 business days of order date. If the ship day is going to be any further out than 5 business days, we will contact you immediately. Once your order is shipped, you will be emailed tracking information on the shipment. (Note: if you are having GG make you a custom piece, not offered on our website, your piece will typically ship in about 14 days from order date.)
About your artwork:
Each piece is a one-of-a-kind original. No one will have have a piece exactly like yours. GG personally signs and dates each piece. The piece you receive will be very close to the piece pictured and described on this website. The frames we use are vintage. We carefully inspect each frame to insure they are sound. On the vintage windows, we take a lot of pride in offering these100+ year old windows. These windows come out of estates and mansions located in Georgia, Alabama and Louisiana. The vintage frame used in your piece may be slightly different than the one pictured on the website. The overall dimensions may be sightly different. As mentioned on the 'About GG' page, we use a combination of natural sea glass, and sea glass re-created from vintage glass. This recreation is so good, it is impossible to tell the natural from the re-created. The colors of sea glass used may be slightly different than what is pictured on the website. We want to assure you that each piece is unique and lovingly created by GG. This is not a production line. The piece coming out of GG's studio will have been personally created for you.
Each piece is a one-of-a-kind original. No one will have have a piece exactly like yours. GG personally signs and dates each piece. The piece you receive will be very close to the piece pictured and described on this website. The frames we use are vintage. We carefully inspect each frame to insure they are sound. On the vintage windows, we take a lot of pride in offering these100+ year old windows. These windows come out of estates and mansions located in Georgia, Alabama and Louisiana. The vintage frame used in your piece may be slightly different than the one pictured on the website. The overall dimensions may be sightly different. As mentioned on the 'About GG' page, we use a combination of natural sea glass, and sea glass re-created from vintage glass. This recreation is so good, it is impossible to tell the natural from the re-created. The colors of sea glass used may be slightly different than what is pictured on the website. We want to assure you that each piece is unique and lovingly created by GG. This is not a production line. The piece coming out of GG's studio will have been personally created for you.
Refund policy:
A refund will be offered to you if we can not ship an order within the timelines listed above. If you elect to receive a refund, it will be issued immediately. We do not offer refunds on pieces damaged in transit. As described above, we will ship a replacement within the same timeline guides.
A refund will be offered to you if we can not ship an order within the timelines listed above. If you elect to receive a refund, it will be issued immediately. We do not offer refunds on pieces damaged in transit. As described above, we will ship a replacement within the same timeline guides.